Shrikanth S. Narayanan, M. Subramaniam, B. Stern, B. Hollister, and Chih-mei Lin. The relationship between qualitative and quantitative service performance measures: Results from universal voiceline trial. In Proceedings of the Service Infrastructure Performance Symposium, pp. 162–169, Middletown, NJ, nov 1997.

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BibTeX Entry

@inproceedings{proc_narayanan:serviceperformance:sips97,
 address = {Middletown, NJ},
 author = {Narayanan, Shrikanth S. and Subramaniam, M. and Stern, B. and Hollister, B. and Lin, Chih-mei},
 bib2html_rescat = {span},
 booktitle = {Proceedings of the Service Infrastructure Performance Symposium},
 month = {nov},
 pages = {162-169},
 title = {The relationship between qualitative and quantitative service performance measures: Results from universal voiceline trial},
 year = {1997}
}

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